Technical Lead — Maqsam

• Led the team responsible for the main VoIP product, maintaining Rails, Node.js, Redis, and PostgreSQL infrastructure on AWS.
• Designed and implemented a critical production traffic handling system with horizontal scalability.
• Custom-built stateful load balancing for WebRTC and SIP, enabling infinite scaling with high availability.
• Increased customer satisfaction from 83% to 97% by revamping observability with Quickwit and Prometheus, adding automated end-to-end testing with CI/CD.
• Optimized server-to-client WebSocket communication for improved message delivery speed and reliability.
• Rebuilt the company's interviewing process across all seniority levels.

Software Engineer — Maqsam

• Cut company costs by over 40% by co-leading a team to build a multi-threaded, event-driven programmable voice service (similar to Twilio) using Node.js, PostgreSQL, and Redis.
• Transitioned the billing system from post-payment to pre-payment with a resilient migration strategy, fault-tolerant architecture, and data consistency guarantees.
• Reduced intermittent disconnections by 15% by overhauling the presence model using Redis, overcoming browser throttling.
• Built an internal tool that reduced support ticket resolution time by 30% and lowered engineering workload by 40%.

B.Sc. in Computer Engineering

Coursework: Computer Architecture, Comparison of Learning Algorithms, Computational Theory